TERMS & CONDITIONS

Terms & Conditions for Ordering & Collection

These Terms & Conditions explain how orders, collections, payments, refunds, and customer responsibilities are handled when using the ABU BAKAR BATLEY website and mobile ordering platform.

General Terms and Conditions

Order Placement

Orders placed through our website or mobile platform are subject to product availability and confirmation by ABU BAKAR BATLEY.

Product Availability

Some products may occasionally become unavailable. Where appropriate, suitable alternatives may be offered or unavailable items removed from the order.

Pricing Accuracy

While we aim to ensure all pricing information is accurate, errors may occasionally occur. ABU BAKAR BATLEY reserves the right to cancel or amend orders affected by pricing inaccuracies or technical errors.

Pricing and Payments

All prices displayed include applicable taxes where required. Payments are processed securely at checkout before order confirmation.

Collection Services
Our delivery and collection services depend on service area availability. Estimated times are for reference and may vary due to unforeseen circumstances.
Customer Obligations

Customers are responsible for providing accurate account and collection information and should review orders carefully before confirming payment.

Product Availability and Limitations

Stock Levels

Product availability may vary throughout the day depending on demand and stock levels. In some cases, unavailable items may be removed from the order or substituted where appropriate.

Substitution Policy

In the event of stock shortages, we may substitute items with similar alternatives to fulfil your order needs.

Allergens & Product Information

Product packaging, ingredients, and nutritional information may change from time to time. Customers are advised to always check product labels before consumption, especially where allergies or dietary requirements apply.

Secure Payment Processing

Payment and Order Confirmation

Payments are processed securely through trusted payment providers. Orders are confirmed only after successful payment authorization.

Once payment is approved, customers will receive an order confirmation containing collection details and order information.

Collection Information

Click & Collect Service

Customers can place orders online and collect them directly from our Batley store during their selected collection time. Collection instructions will be provided after order confirmation.

Uncollected Orders

Customers are responsible for collecting orders within the selected collection timeframe. Orders not collected within a reasonable period may be cancelled and refunds may be subject to deductions where applicable.

Customer Responsibilities

  • Customers must provide accurate contact and collection information when placing orders.
  • Customers are responsible for collecting orders within the selected collection timeframe.
  • Orders should be checked at the time of collection for any visible issues.
  • Any problems with orders must be reported as soon as possible after collection.
  • Valid identification may be required for age-restricted products.
  • Customers must ensure that the payment details provided are accurate and authorised.

Age-Restricted Products & ID Verification

Some products sold by ABU BAKAR BATLEY may be restricted by age under UK law. Customers collecting age-restricted items may be asked to present valid photographic identification before the order is released. We reserve the right to refuse collection if suitable ID cannot be provided.

Why do I need to show ID for some products?

UK law requires retailers to verify age before supplying certain products, including knives, tobacco-related items, energy products, or other restricted goods. This helps ensure legal compliance and responsible retailing.

What happens if I don't have ID at delivery?

If valid identification cannot be provided when requested, we may refuse to release age-restricted items from the order. Refunds or cancellations will be handled in line with our refund policy.

Can someone else receive my order for me?

Yes, however the person collecting the order may still be required to provide valid identification for age-restricted items before collection is approved.

What forms of ID are acceptable?

Accepted forms of identification include:

  • UK Driving Licence
  • Passport
  • PASS-approved ID card
  • Government-issued photographic identification

Limitation of Liability

Liability & Service Limitations

ABU BAKAR BATLEY aims to provide accurate product information, reliable collection services, and high standards of customer care. However, we are not responsible for delays, stock shortages, technical interruptions, pricing errors, or circumstances outside our reasonable control. Liability for any claim relating to an order shall be limited to the value of the affected products purchased.

SECURE ORDER PROCESSING

Secure Payments & Fraud Prevention

All orders placed with ABU BAKAR BATLEY are subject to security and verification checks. We reserve the right to cancel or refuse orders where suspicious, fraudulent, or unauthorised activity is identified. Customer payment information is processed securely through trusted payment providers.

TERMS UPDATES

Changes to Terms & Conditions

ABU BAKAR BATLEY may update these Terms & Conditions from time to time to reflect operational, legal, or service changes. Updated versions will be published on our website and will take effect immediately upon posting.

TERMS UPDATES

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes relating to the use of our services shall be subject to the jurisdiction of the courts of England and Wales.

Phone

01924950730

Email

info@abubakrbatley.co.uk

Address

Unit A, Blakeridge Mill Shopping Centre, Blakeridge Drive, Batley, WF17 8FU